Terms and Conditions

Claim Your Refund

To claim your refund, please follow the following steps

Dialing our Toll Free Number #+9-7156-8392-797 and speak with your respective Project Manager to initiate a refund.

Sending us an Email On [email protected] to initiate a refund.

As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed, we will initiate the process according to our refund policy stated above.

To cancel a project prior to project initiation due to reason unrelated to the service itself the refund request must be made within 24 hours of order placement in order to receive a full refund. Failing to do so will cause in receiving a service fee charge if a cancellation is requested after the initial 24 hours.

After you have received your refund, you will not have any rights to any designs submitted by EInnovative Solutions Provider FZ-LLC (hereinafter referred to as “EISP”), unless mutually agreed with by the company and the customer through written communication. The information will be submitted the Copyright Acquisition of the Government Copyright Agencies to maintain legality.

You have chosen a special or a custom package.
The primary design concept (for any service) has been approved.
The Logo/Website has been finalized.
The website has been designed, developed and deployed live.
You have demanded revisions.
The cancellation has been made due to reasons non-related to the project.
If the client has not contacted the company for more than 2 weeks.
Company’s policies, or policy, have been violated.
Other company or designer has been approached for the same project.
The creative brief is lacking in required information.
A complete design change has been demanded.
The claim has crossed the given ‘request for refund’ time span.
The business is closing or changing name or business.
Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
Once a client has accepted multiple sets of revisions (for any service),
The client may be entitled to claim a certain % of the refund after discussion with their Project Manager.
The refund approval will be at discretion of American Web Coders Management.
Management's decision on the matter will be final.
If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
Cancellations of orders prior to project initiation due to reasons unrelated to the design service itself for any number of reasons will be subjected to a 33% cancellation administrative fee.
Cancellations of orders prior to project initiation due to reasons unrelated to the design service itself for any number of reasons will be subjected to a 33% cancellation administrative fee.

Note: EISP hold all the rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of EISP. The company will be the rightful owner of the designs. Services not related to design services are not eligible for refunds under any circumstances. They are not covered under our Money Back Guarantee. If such a service is acquired as part of a Package Deal of any kind, they cannot be used to request a refund on the entire package. Examples of such services are as follows:

Copyrights Protection Certificates.
Website & Emails Hosting Services.
Website SSL Certificates
Website Domain Purchase.
Website Maintenance Plans.
Website SEO Plans.
Social Media Marketing
Google AdWords Campaigns

For services that are not covered under the 100% refund policy in case of dissatisfaction the EISP management after reviewing the project may choose to offer a partial refund to the client.

Content Creation & Population

EISP will not be responsible for creating or populating content (e.g. text/Images) into the website, unless purchased exclusively. In this case: EISP will populate the website with content created for the client The content/text for the website will be created specifically for the customer’s website. EISP will populate the website with images. EISP will acquire stock imagery for client from stock photo websites. Images will be purchased upon approval from the client. EISP will not be responsible in any way shape or form, for any similarities between images used on the site that may or may not resemble other websites. EISP will populate the website with products and product details. Product images and product details will be provided by the client.

N.D.A. & Reputation Management Policy

EISP, does not share the customer information with regarding their project or contact details with anyone. The client’s person and project information is kept confidential at all points. Once the project is completed successfully. Both parties EISP and The Client agree not to intentionally defame or otherwise disparage the other with respect to matters arising after project completion. Once the project is completed successfully. Each Party agrees to refrain from (and EISP shall take reasonable steps to cause its officers and directors to refrain from), either directly or indirectly, hereafter making any defamatory comments of any type or nature whatsoever to anyone about the Client (and in the case of the Company, its employees, officers, directors, agents, consultants, affiliates, investors or business partners).

Customer Support

All other queries after business hours need to be emailed through the Team Works Account section by the customer and will be picked up the next working day.

Technical Support Policy

EISP is primarily a design service and design consultancy provider. We will design and develop the services that the client needs. On occasions our packages and services purchased will include technical aspects to help the client with their websites and emails. EISP will provide the client with the basic information regarding those services and the settings required to make those services works. EISP will not be responsible for providing detailed trainings or installations of said services on the Customer’s end. Such services may include but not limited to: Website Deployment. EISP will deploy the website for the customer on A Hosting server provided by us. Hosting Service provided by EISP is a free service provided to the client as an added feature without any cost. It is acquired from a Third-Party Service provider. A Hosting server provided by the customer (purchased from a Third Party) In the event the website is hosted on third party webserver purchased by the customer, EISP will not be held responsible for any kind of server or hosting related issues. There is no Service Level Agreement (SLA) between client and EISP in terms of technical assistance or service outage, unless purchased separately as an ongoing maintenance service. Website Content Management System (CMS: Content Management System) EISP will provide the customer with a user manual to use the Website CMS (Content Management System). EISP will not be responsible for training the client in the said Website CMS (Content Management System). Emails Setup American Web Coders will be providing the customer with the necessary settings and information to install the emails on their end. EISP will not be responsible for installing said emails onto the customer end. EISP will not be responsible for providing technical support or assistance in troubleshooting errors on email usage as all our emails are on open servers and accessible by all service providers. EISP will not be held responsible in any way for customer’s failure to execute, install or learn the usage of above said services on their end, as the responsibilities for those lie on the customer’s end.

Communication Policy

All Feedback requests or Revisions Requests, Refund Requests or any other instructions that pertain to the order need to be done through the email [email protected] in order to be considered official. EISP will not be responsible for any communication done via any other platform or any phone numbers not provided by us or given on our official website. Emails Sent back and forth through official emails that is [email protected] are to be only considered forms of valid communication. We are not responsible for any damages, issues or delays caused due to contacts made through means of communication not provided by us. We take full responsibility of all the information provided through our official domains.

100% Satisfaction Guarantee

100% Satisfaction Guarantee We rework the ordered design and keep on revising it until you are 100% satisfied (depending upon your package).

Record Maintenance

We keep a record of your finalized design once we provide you the final files. If you require the final files again in the future we can send them to you at your request.

Customer Support

We offer 24-Hour Customer Support to address your queries and questions. You can contact us any time and we guarantee to respond immediately.

Communication Policy

You agree that EISP is not liable for any correspondence from email address (es) other than the ones followed by our own domain i.e. [email protected] or/and any toll-free number that is not mentioned on our website. EISP should not be held responsible for any damage(s) caused by such correspondence. We only take responsibility of any communication through email address (es) under our own domain name or/and via toll free number i.e. already mentioned on EISP Website.

Unique Design Guarantee

At EISP we guarantee that all of our customers’ logos/websites are made from scratch. This way you will have a logo/website that is tailor made for your requirements. We guarantee that your logo/website will be unique and impress your client.

Acceptance of Terms:

By accessing and using the Electronic Innovative Solutions Provider (EISP) website, you acknowledge and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website.

Intellectual Property:

All content, logos, trademarks, and materials on our website are the property of EISP and are protected by applicable intellectual property laws. You may not copy, distribute, or use any of these materials without our prior written consent.

Service Offerings:

A – EISP offers a range of digital services, including designing, animation, video editing, and more, as described on our website.

B – We reserve the right to modify, suspend, or discontinue any service or feature without prior notice.

Pricing and Payment:

A – Pricing for our services listed on our website is subject to change without notice.

B – Payments for services are to be made in accordance with the payment terms agreed during the initial phase of the engagement.

Client Obligations:

A – By availing our services, you agree to provide accurate and complete information necessary for the project.

B – You grant us the necessary permissions and licenses to use any content provided by you for the purpose of delivering our services.

Confidentiality:

A – EISP will treat all information provided by clients as confidential and will not disclose it to third parties without your consent.

B – We may use anonymized and aggregated data for statistical and analytical purposes.

Limitation of Liability:

A – EISP shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of the use or inability to use our services or website.

B – We do not guarantee the accuracy, completeness, or suitability of the information and materials found on our website.

Indemnification:

You agree to indemnify and hold EISP, its employees, directors, and affiliates harmless from any claims, losses, damages, liabilities, and expenses arising out of your use of our services or website.

Third-Party Links:

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or any damages resulting from the use of these third-party sites.

Changes to the Terms and Conditions:

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website